If you are about to order a portrait, please read my terms and conditions below before ordering. If you have any questions, please don't hesitate to contact me any time.


Refund of Deposits

I only require a very small deposit in order to purchase the supplies needed to get started on your commissioned portrait so, unfortunately, deposits are non-refundable.


Rejection of Portrait Once Approved and Shipped to Client

On receiving an approved portrait, you have a period of 30 days to contact me about any further changes required to the portrait. If the portrait needs to be returned for modifications, the client must pay all shipping costs.  Once the alterations are made, a new scan/photo of the portrait is sent for approval. If after the changes have been made, the customer is still not happy and would like a refund there will be a cancellation fee of 50% of the total cost of the portrait. If a client receives an approved portrait and wishes to have a refund and refuses me the opportunity to make changes, a refund will only be made once the customer has returned the portrait to me. Only after will I complete the refund. Refunds cannot be made to another person or credit card.


Payments

You must make payment in the form of a deposit before any work commences, which is $50 for paintings and $25 for drawings. You can pay your deposit, and also complete payment(s) on the balance owed for approved artwork, by credit card through PayPal, personal or cashiers check, or postal order. Gift certificates signed by the artist may be applied toward payment(s). Orders may be processed online via Paypal. If you pay by personal check, I plan to debit money from your account within one working day after receiving your order. If your delivery address is outside the U.S., you must pay by credit card through PayPal.



To ensure that shopping online is secure, when paying by credit card via PayPal, your details will be encrypted on a secure server to eliminate the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorize the transaction.


Cash

If you live within the Los Angeles area, or are having your portrait collected, you may pay for your portrait in cash.


Cashiers Check or Postal Order

If you reside in the U.S., you may pay by cashiers check or postal order. Please make checks payable to Catherine Garneau, and if you are unsure of the total please email me for an invoice if I have not already sent one through PayPal. Please also send me a cover letter describing your order, your contact details and delivery address.


Gift Certificates

Gift certificates must be redeemed by the person whose name(s) appear on the gift certificate. If the value of the order exceeds the value of the gift certificate, the balance must be paid by personal check or via PayPal. Gift certificates cannot be exchanged for cash. I reserve the right to view the gift certificate when the recipient orders their portrait using their certificate.


Currency Exchange

Prices are quoted in USD (U.S. dollars). If you reside outside the U.S., your credit card payment amount via PayPal will exchange the amount charged to the currency of your country at the current rate. Please be advised that both charges and refunds are in USD, and I cannot be held responsible for any loss due to exchange rate fluctuations.


Copyright Information

I, Catherine Garneau, retain copyright on all the artwork I create. All commissioned artwork may be displayed on my website as well as on other internet and social network pages I deem necessary to showcase my art and promote my services. Visitors to my website, as well as my other internet and social network pages, may not sell, use, copy, print, or share any artwork, identity assets, content or client comments without expressed emailed or written approval from Catherine Garneau. Local, federal, and international copyright laws may be enforced from unauthorized use and infringement of the terms included herein.


Client emails, testimonials, and social network comments, in whole or in part, may be used for promotional purposes on my website. If you would prefer us not to display these, please let me know upon ordering so that I may keep your information and comments discreet.


Delivery

I can deliver to any location worldwide and provide a range of delivery services depending on the destination. Delivery costs depend on the carrier service used, which will be either USPS, UPS, or FedEx Ground or Air. If you would like an estimate of the delivery costs, please email me. Delivery outside the U.S. may be subject to local import taxes, which are the client's responsibility.


Damage in Transit

Check the package and artwork for damage before accepting or signing for the delivery, and make a note of damage on the delivery record. Please do not dispose of any of the packaging or the contents as the courier company will need to view these for compensation. Please contact me immediately and contact the shipping company to start a complaints process. I pack all my wildlife art and commissioned portraits to a very high standard. If in the unlikely event your art or portrait is damaged, it will need to be returned in its original packaging at your own cost and I will repaint or redraw the portrait for you free of charge.


Privacy Policy

I will not sell, distribute or lease your personal information to third parties. When a client submits an Inquiry or Order Form they will be disclosing their full name, e-mail address and shipping address. I will not disclose this information to any third party.


Contact Me

I can be contacted at any time – please visit my Contact Page for full details.

 
 

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Read about Wild at Art in the 2014 Summer Issue of

Modern Dog Magazine



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